Frequently Asked Questions

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Lift Tickets and Season Passes

How can I get the best deal on lift tickets?
How much are lift tickets this Winter? Can I buy them online?
What season passes are offered for the 2008-2009 season? Where can I use them? Where can I buy one?
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Epic Pass

Do I earn PEAKS Reward points for an Epic Season Pass purchase?
Does the Epic Season Pass include Arapahoe Basin?
Epic Pass...What's the catch?
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Ski and Snowboard School Lessons

Are lift tickets included with ski lessons/ski school?
Can I make advanced reservations for lessons/ski school?
Do you have rentals available for Children's Ski and Ride School?
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PEAKs

How do I login to the website to access my PEAKS account, renew my season pass, or change my address?
What can I use my PEAKS points for?
What is PEAKS? How does it work?
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Mountain Information

What are some of the mountains' statistics? Lifts, acres, runs, etc?
What are the resorts opening and closing dates for the 2008-2009 season?
What is the winter weather like? How much snow do the mountains get?
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Discounts and Savings

Can I get a discount for being a PSIA or National Ski Patrol member?
What is the "Ski with a Friend" discount?
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Equipment and Rentals

Do I need a reservation to rent equipment? If so, when should I make my reservation?
If I am renting from rentskis.com, what if I have my own boots?
If I am renting from rentskis.com, where and when do I pick up my equipment?
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Activities

Do you offer night skiing?
What is the adventure passport? What activities can my family do for free at Keystone?
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Lodging

How do I book my vacation? Can I reserve lodging and other things online?
How is our condo furnished? (Linens, dishes and decor)
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Dining and Nightlife

What are my dining options around town?
What are the average meal prices at Keystone's restaurants? What type of payment do they take?
What is the dress code for dining out?
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Travel and Transportation

How can I rent a car online?
Where can I park for skier day-parking?
Where is the closest airport? Can I book a flight online?
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Childcare

Can I call to check in on my child in the Nursery / Daycare?
What is the daily program like at the Nursery / Daycare?
Where can I find a babysitter?
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Groups Weddings Conferences

Does Keystone host weddings and receptions? What venues can I choose from?
Does Keystone offer conference and group services? What are the venue options?
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Customer Service

How do I contact lost and found?
What is the customer service phone number? What are the operating hours for the customer service help line?
What is the snow report phone number?
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My Account

How can I get a refund?
How do I change my email address? Can I unsubscribe from email updates?
I don't have a credit card. How can I pay with a check?
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Environment

Do the ski resorts make snow?
What is the Mountain Pine Beetle? Does it affect the ski resorts?
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Online Tools

How do I sign up for regular updates on exclusive offers and travel deals?
What is Snowmate?
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Snowblender

Can I capture a photo from a video clip?
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Miscellaneous

How can I get employment information?
How many days have I skied this season?
What should I wear while skiing or snowboarding? How should I dress?
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